![]() There’s so much we need as a county that are actually truly necessary services,” he said. You know, we need additional EMS help, we need additional fire full-time firefighters, we additional animal control, we additional waste management protocols. They have to flip pages to decipher what has to happen and gives them all the details they need to answer that phone call. They have to work with an antiquated system. “We have a 911 center that has amazing people working there. Later, Commissioner Ryan Swails said while zoning and planning for the future of the County is important, citizens deserve the best county services now and the County needs to attract quality industry to provide the tax revenue to make that happen. If I hadn’t had to go through that five minutes (of voicemail) she (wife) would be alive today,” he told the Board.Ĭommission Chair Jason Macomson apologized for what happened and said the County will look into it. When I called back the recording goes on over and over and she (911 dispatcher) has to yell over the recording to tell me what to do and that the ambulance is on the way. I tell her what’s going and she tells me to do CPR. He said when he called a second time a dispatcher answered, but the voicemail recording continued to play over and over. Rice said he lost that operator and had to call back. I want to know what’s the problem? Why couldn’t I get a 911 operator? It lasted three to five minutes before I get a 911 operator. I call 911 and I get the Franklin County Sheriff’s Department a recording. Phil Rice of Lavonia told the Board he was not able to get through to a 911 dispatcher when his wife suddenly fell ill. ![]() Franklin County Commissioners say they will get to the bottom of why a citizen was rerouted to the Sheriff’s Department voicemail when he called 911 for a medical emergency with his wife. ![]()
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